If you think that your account has been hacked or taken over, there are several actions that you may be able to take to secure your account. Some of these recovery steps may not be available to you depending on the type of account that you’re trying to recover, but we recommend trying them all.Check your email account for a message from InstagramIf you received an email from email@example.com letting you know that your email address was changed, you may be able to undo this change by selecting revert this change in that message. If additional information was also changed (e.g. your password), and you’re unable to change your email address back, request a login link or security code from InstagramRequest a login link from InstagramTo help us confirm that you own the account, you can request that we send a login link to your email address or phone number.To request a login link:
- On the login screen, tap Get help logging in. (Android) or Forgotten password? (iPhone).
- Enter the username, email address or phone number associated with your account, then tap Next. Note: If you don’t know the username, email address or phone number associated with your account, tap Need more help? below the Next button and follow the on-screen instructions.
- Select either your email address or phone number, then tap Send login link.
- Click the login link in your email or text message (SMS) and follow the on-screen instructions.
Request a security code or support from InstagramIf you’re unable to recover your account with the login link that we sent to you, you may be able to request support from us.To request support from Instagram:Instagram app for Android:Instagram app for iPhone:Make sure that you enter a secure email address that only you can access. Once you’ve submitted your request, you should receive an email from Instagram with next steps.Learn more about what you can do if you don’t know your username.Verify your identityIf you submitted a support request for an account without photos of you, you should receive an auto-response email from the support team at Meta. We’ll ask you to help us verify your identity by providing the email address or phone number that you signed up with and the type of device that you used at the time of sign-up (e.g. iPhone, Android, iPad, other).If you request support for an account with photos of you, you’ll be asked to take a video selfie of you turning your head in different directions to help us check that you’re a real person and confirm your identity.Once you’ve submitted the video selfie to help us verify your identity, you’ll receive an email from Instagram at the secure email address that you provided. We use this video to ensure that you are a real person and that you are who you say you are.Bear in mind that the video you submit will never be visible on Instagram and will be deleted within 30 days.If we weren’t able to confirm your identity from the video that you submitted, you can submit a new video and we’ll review it again.Note: Instagram doesn’t use facial recognition, and we don’t use it in video selfies. We use video selfies to ensure that you are a real person and may confirm with human review that you are authorised to access your account.
If you’re still able to log in to your Instagram accountIf you think that your account has been hacked or an attempt to hack your account has been made and you’re still able to log in, there are things that you can do to help keep your account secure:
- Change your password or send yourself a password reset email.
- Turn on two-factor authentication for additional security.
- Confirm that your phone number and email address in account settings are correct.
- Check Accounts Centre and remove any linked accounts that you don’t recognise.
- Revoke access to any suspicious third-party apps.